E-governance is not only about utilization of the power of new technology, but also much about critical importance of the use value of information. Explain. (10) (150 words)

E-governance creates public value when information is usable for decisions, entitlements and accountability, not merely placed online.

• Information has use value when it is timely, accurate, interoperable, accessible in local languages and linked to an actionable service.
• Open budgets, dashboards and grievance data allow citizens, legislators and officials to compare promises with outcomes.
• A portal that digitises opaque procedures without simplifying them only reproduces exclusion.

• Design services around life events and citizen needs, with assisted access for the digitally excluded.
• Use common standards, privacy safeguards, cybersecurity and consent-based data sharing to prevent surveillance and misuse.
• Measure outcomes such as reduced delays, leakage and transaction costs, while maintaining human appeal and correction mechanisms.

e-governance; information value; digital inclusion; open data; accountability