Privacy Policy | Padhlona

Padhlona is a digital educational platform owned and operated by Madhubala Agrawal ("Padhlona", "we", "us", "our"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

Account information: name, email address, phone number, and login credentials (including via Google or other social login).
Profile information: exam preference, invitation code, and preparation progress.
Usage data: questions attempted, answers, bookmarks, current affairs read, and daily challenge activity.
Payment data: subscription plan, transaction reference and billing status. Full card/UPI/bank details are collected and processed directly by our payment gateway partners, not stored by us.
Device & log data: IP address, browser type, device identifiers, and cookies/analytics identifiers.

2. How We Use Information

To provide, operate and maintain the Service, including tracking your exam preparation progress.
To process subscription payments and manage your account.
To send transactional communications (e.g., login, payment, and account notices).
To improve the Service, including through analytics and feedback.
To detect, prevent and address fraud, abuse, or security issues.
To comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share information with:

Payment gateway and processing partners, solely to complete your transactions.
Service providers who help us operate the Service (e.g., hosting, analytics, customer support).
Authorities, where required by law, regulation, or valid legal process.

4. Cookies & Analytics

We use cookies and similar technologies (including session/dark-mode preferences and analytics tools) to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings.

We also use Google AdSense to display advertising on the Service. Google and its partners may use cookies and similar technologies (including the DoubleClick cookie) to serve ads based on your visits to this and other websites, and to measure ad performance. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our Service and/or other sites on the internet. You may opt out of personalized advertising by visiting Google Ads Settings, or generally at www.aboutads.info.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

You may access, update, or request deletion of your personal information, or withdraw consent where applicable, by contacting us via the Contact Us page.

8. Children's Privacy

The Service is intended for users preparing for competitive exams and is not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via the Service or by email. Continued use after changes take effect constitutes acceptance.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Padhlona is:

Name: Madhubala Agrawal
Email: support@padhlona.com
Phone: +91 9461006339
Address: 19 SM Vihar, Near Shiv Nagar, Bharatpur, Rajasthan 321001, India

The Grievance Officer will acknowledge complaints within 48 hours and endeavor to resolve them within 15 days of receipt.

11. Contact Us

For privacy-related questions or requests, contact us at support@padhlona.com or via our Contact Us page.