Refund & Cancellation Policy

This Refund & Cancellation Policy explains how payments are processed on Padhlona and the terms under which refunds may be issued for subscription purchases.

1. Payment Processing

All payments on Padhlona are processed through secure, PCI-DSS compliant third-party payment gateway partners. We do not collect or store your full card, UPI or net-banking credentials on our servers. Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

2. Accepted Payment Methods

We accept payments via credit/debit cards, UPI, net banking and other methods supported by our payment gateway, subject to availability.

3. Subscription Billing

Subscriptions are billed upfront as a single, one-time payment for the plan duration you select at checkout (see our Pricing page for current durations and prices). Access to paid features begins immediately upon successful payment confirmation. Subscriptions do not auto-renew — when the period ends, you may manually purchase a new subscription.

4. Refund Eligibility

We want you to be satisfied with Padhlona. Refunds may be considered in the following cases:

• You were charged more than once for the same subscription due to a technical error.
• Payment was deducted from your account but the subscription was not activated.
• You request a cancellation within 7 days of purchase and have not substantially used the paid content (e.g., attempted a limited number of premium questions).

Refunds are generally not available once the paid content has been substantially accessed or used.

5. How to Request a Refund

To request a refund, email us at support@padhlona.com or reach out via our Contact Us page within 7 days of your purchase, along with your registered email and payment reference/transaction ID.

6. Refund Processing Time

Approved refunds are initiated within 5–7 business days of approval and are credited back to the original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.

7. Cancellations

Subscriptions are one-time payments with no auto-renewal, so there is no recurring billing to cancel. If you no longer wish to use Padhlona, simply stop using the Service and let your current paid period expire — you will not be charged again unless you manually purchase a new subscription. To close your account entirely, contact us via Contact Us. This does not automatically entitle you to a refund for the current period unless it qualifies under Section 4 above.

8. Failed or Pending Payments

If an amount is debited from your account but the transaction shows as failed or pending and your subscription is not activated within 24 hours, please contact us with your transaction details and we will investigate and resolve it, including a refund if the payment did not reach us.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with a revised "last updated" date.

10. Contact

For any payment or refund related queries, contact us at support@padhlona.com or +91 9461006339.